Refund policy

Article 8: Right of withdrawal and return of articles

8.1 Withdrawal process and refund

In accordance with article L.121-21 of the Consumer Code, the Buyer has a period of fourteen days from the day of receipt of the products to exercise its right of withdrawal, without having to justify reasons or pay fees and penalties (excluding return charges).

If the Buyer makes use of this right of withdrawal within 14 clear days from receipt of the Product, the Seller undertakes to reimburse the Buyer for all sums paid by thewithout delay and no later than 30 days from the date on which that right was exercised. The return costs will be borne by the Buyer. To exercise these rights of cancellation of the Order and withdrawal, the Buyer must send the Seller an email informing him of the exercise within 14 days after receipt of the right of withdrawal. A confirmation of receipt of this return request will be sent to him by Email with the indication of the return address of the product in their original packaging. It will be the responsibility of the Buyer to provide proof of this return of products and the date of return.

The refund will be made using the same payment method used by the Buyer for the original transaction, unless the Buyer expressly agrees that the Seller shall use another payment method.

 

8.2 Exceptions to withdrawal

The products returned by the Buyer must be intact, unopened and in perfect condition. Pursuant to the exception provided for in article L221-28, paragraph 5, of the Consumer Code, returned products that are unsealed, incomplete, damaged, damaged, deteriorated or soiled by the Buyer will not be refunded.
Pursuant to the exception provided for in paragraph 3 of article L221-28 of the Consumer Code, the right of withdrawal will not apply to orders for products that are subject to customization or a specific request by the Buyer when ordering (special formats, customized packaging,...).
Pursuant to the exception provided for in paragraph 7 of article L221-28 of the Consumer Code, the right of withdrawal is excluded in the case of the sale of alcoholic beverages whose delivery is delayed beyond thirty days
Article 9: Express waiver of the application of article 1587 of the Civil Code

The quality of a wine depends partly on subjective elements. The buyer is supposed to have a good knowledge of our wines. He is responsible for ensuring that the wines are in conformity on the day they are received. No return will be accepted without the prior agreement of the Seller.